As 2013 approaches, the American small business faces as many challenges as it ever has. Finding the right people, getting fair prices, collecting payments, accessing potential customers, keeping up with demand, finding ways to grow, accessing necessary capital, and affording marketing are all issues that business owners may lose sleep over. However hard it is out there, having a little help can make a big difference! That’s what Socialty is here for. At Socialty we can help you with customer access, leading to new growth, new revenue, and new success! By leveraging social media and letting Socialty help you to manage your company’s online marketing, you can relieve your stress and improve your bottom line.
Perhaps you’ve already set up a Twitter account, a Facebook business page, or maybe you even started a blog. How can you really leverage your Social Media Outlets and make it work for you? How can you use these online tools to attract new customers for your business? Utilizing social media correctly often requires remembering a simple rule of thumb: simply put, your following will mostly include the people who have done business with you. So to encourage repeat business and attract new customers, Socialty can help you set up one, two, or all of the following ideas!
A popular way to leverage social media is an online promotion. Take a product or service and offer a discount to your online fans. Posting a printable 10% off coupon (with the proper maximum value and/or “limited time only” text) could be a great start! Large companies use this kind of incentive to bring customers into their stores and restaurants all the time, and it improves word-of-mouth (“sharing”) advertising from customer to those all-important friends of the customer!
Use your blog or Twitter account to combine a compelling offer with interesting content. If you own a restaurant, for example, you can get Socialty to help you write and publish a weekly message about new menu items. But you could also have an online poll asking for anonymous feedback about a new dish. Or ask followers to suggest improvements, with the best idea tied to a contest or in-store event. Then take pictures and Socialty can “tweet” them to all your online customers.
Always continue to encourage customers to sign up for an e-newsletter or e-mail offers. You can enter the new registrants into a monthly drawing for a free item or discount. Keeping a constant, steady, but unobtrusive amount of information flowing from your business to the social media communities is the key! (And it’s also Socialty’s specialty!) Once established, you want to keep the online relationship active, because whether they’re a daily customer or someone who purchased something once last year, it’s all about the potential return!
Here’s a true story from my own life: as I wrote this blog, I was about to celebrate my birthday. In the back of my mind, I was wondering where my family and I should have a fancy dinner … I logged on to Facebook, and a locally owned restaurant (where I dine infrequently) had announced a menu change. They had shared a .PDF document of their brand-new menu. I viewed it and thought “I’ll have to go back there someday” … but I just went on with my day. A few hours later, I received an e-mail from the same restaurant. It turns out I had filled out my date of birth when I signed up for e-mail offers, and of course, it was an offer for a free entrée! I called my spouse and set up the birthday dinner.
Without these two online social media efforts, would this business be earning money from my family and friends on this occasion? Probably not. It always pays to advertise, and social media can and will provide your business with more and more leads, referrals, and revenue as the years go on.
There are many different methods of using social media to attract people to your business. Contact Socialty and start strengthening your existing online presence today! We help small businesses to utilize all the social media sites and services to improve relationships with customers.